At Samantha Journeys, we are committed to ensuring your satisfaction with our Travel Accessories, Camping Gear, and Hiking Gear. If you’re not entirely satisfied with your purchase, we’re here to help.

1. Eligibility for Returns

  • Return Window: You can return your item(s) within [7/14/30] days of receiving your order.
  • Condition: To be eligible for a return, items must be:
    • Unused and in the same condition that you received them
    • In their original packaging
    • Accompanied by proof of purchase (receipt or order confirmation)

2. Non-Returnable Items

For health and hygiene reasons, we do not accept returns on the following:

  • Personal use travel accessories ( water bottles, pillows, hygiene products) once opened
  • Sale or clearance items marked “Final Sale”
  • Customized or personalized products

3. Return Process

  • Step 1: Contact us at [email protected] or via our Contact Us page within the return window. Provide your order number and reason for return.
  • Step 2: We will review your request and provide return instructions, including the return address.
  • Step 3: Securely package your item(s) and ship them back to us. You are responsible for return shipping costs unless the item was defective or incorrect.

4. Refunds

  • Once we receive your returned item(s), we will inspect them to ensure they meet the eligibility criteria.
  • If approved, your refund will be processed to your original method of payment within 3 business days.
  • Shipping fees (if applicable) are non-refundable, unless the return is due to our error (defective/damaged/incorrect item).
  • If your refund is delayed, please check with your payment provider, as processing times may vary.

5. Exchanges

If you received a defective or damaged item, we’re happy to offer an exchange for the same item. Contact us within [7/14] days of receiving your order to initiate an exchange.

6. Damaged or Defective Items

  • Please inspect your order upon delivery.
  • If you receive an item that is defective, damaged, or incorrect, contact us immediately with photos of the issue.
  • We will either replace the item or issue a refund, at no extra cost to you.

7. Cancellations

  • Orders can be canceled within 3 hours of placement, provided they have not been processed or shipped.
  • Once an order has been shipped, it must go through the standard return process.

8. Contact Us

For questions regarding returns, refunds, or exchanges, please reach out to: [email protected]