At Samantha Journeys, we are dedicated to delivering your Travel Accessories, Camping Gear, and Hiking Gear quickly and reliably. Below you’ll find everything you need to know about our shipping process.

1. Order Processing Time

  • Processing Time: All orders are processed within 1-3 business days after payment confirmation.
  • Orders are not processed or shipped on weekends or public holidays.
  • During high-demand periods or promotions, processing times may be slightly longer.

2. Shipping Methods and Delivery Times

We offer both Standard and Express Shipping options:

  • Standard Shipping: Estimated delivery within 5-10 business days
  • Express Shipping: Estimated delivery within 2-5 business days
  • Delivery times may vary based on your location and external factors beyond our control (customs, weather).

3. Shipping Rates

  • International Shipping: Calculated at checkout based on destination and order weight/size.
  • Additional fees, such as customs duties or import taxes, may apply for international orders. These are the responsibility of the customer.

4. Tracking Your Order

  • Once your order has been shipped, you will receive a shipping confirmation email with your tracking number.
  • You can track your shipment through our website or the carrier’s tracking portal.

5. Delivery Issues

  • Incorrect Address: Please ensure your shipping address is correct when placing your order. Samantha Journeys is not responsible for orders shipped to incorrectly provided addresses.
  • Lost or Stolen Packages: We are not liable for lost or stolen packages marked as “delivered” by the carrier. If this happens, contact the carrier directly or our support team for assistance.
  • Delays: Samantha Journeys is not responsible for shipping delays caused by unforeseen circumstances, such as natural disasters, customs delays, or carrier issues.

6. Cash on Delivery

  • COD Available: For select regions, we offer Cash on Delivery as a payment method.
  • Please ensure someone is available to receive and pay for your order at the time of delivery.

7. International Shipping & Customs

  • We ship internationally to most countries.
  • International deliveries may be subject to customs clearance procedures, which can cause delays.
  • Customs fees, taxes, and import duties are not included in our prices and are the customer’s responsibility.

8. Contact Us

For shipping-related questions or concerns, reach out to us at:[email protected]